Understanding Invoices
Last updated
Was this helpful?
Last updated
Was this helpful?
This page relates to page-based plans.
🔍 Looking for our legacy usage-based plan documentation? Click here.
The billing plan period ends on the last day of each month at 23:59:59 UTC. You'll be billed for a full month of usage.
If you switch between plans during the month, an invoice will be generated as soon as the change is made. For example, if you switched from Starter to Pro on the 15th of the month, an invoice with charges at the Starter rate would be generated for usage from the beginning of the month to the time you switched on the 15th. Your regular end-of-month invoice, at Pro rates, would be generated on the last day of the month.
Invoices will be mailed to you as soon as they're generated. All of your invoices will also be available on the Plan Details page.
Usage is tracked in seconds, billed by pipeline hour, and the total number of seconds for the period is rounded up to the nearest pipeline hour.
In this example invoice, the organization's pipeline ran for 9,832 seconds. There are 3,600 seconds in an hour, and 9,832 seconds equates to ~2.73 hours, so usage is rounded up to 3 hours. This organization is on the Starter plan, so the math is:
3 hours * $0.57/hour = $1.71
