Intercom Source Connector
The Intercom Source Connector allows you to integrate Intercom as a data source for your pipelines. This guide explains the configuration options available when setting up an Intercom connector.
Before you begin
Before starting, you'll need:
- An authorized connection to your Intercom workspace (handled during setup).
Configure the connector
To configure a connector to your Intercom instance:
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Click Source Connectors from the main menu.
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Click New Source Connector from the Source Connectors page.
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Select the Intercom card.
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Enter a descriptive name for your connector.
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Click Authorize to initiate the OAuth flow. This will redirect you to Intercom's authorization page.
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Follow the OAuth follow to authorize Vectorize to access your Intercom data. You will be prompted to log in to your Intercom account and grant permissions.
Intercom Parameters
| Field | Description | Required |
|---|---|---|
| Name | A descriptive name to identify the connector within Vectorize. | Yes |
| Access Token | Provided through Intercom's OAuth process. | Yes (via OAuth) |
-
Intercom pipeline configuration:
- Adjust the Intercom pipeline configuration parameters if needed, using the Intercom Pipeline Configuration Parameters table below as a guide, or leave them at the default settings.
- Click Save Configuration when done.
Intercom Pipeline Configuration Parameters
| Field | Default Value | Notes |
|---|---|---|
| Created After | Today’s date | Filter to only include conversations created after a specified date. |
| Updated After | None | Optionally filter to only include conversations updated after a certain date. |
| State | All | Filter by conversation state. Options: - Open - Closed - Snoozed - All |
What's next?
- If you haven't yet built a connector to your vector database, go to Configuring Vector Database Connectors and select the platform you prefer to use for storing output vectors.
OR - If you're ready to start producing vector embeddings from your input data, head to Pipeline Basics. Select your new Intercom connector as the data source to begin using it in your pipeline.