Intercom

The Intercom Source Connector allows you to integrate Intercom as a data source for your pipelines. This guide explains the configuration options available when setting up a Dropbox connector.

Before you begin

Before starting, you'll need:

• The access token for your Intercom app.

Configure the connector

To configure a connector to your Intercom instance:

1. Click Source Connectors from the main menu.

2. Click New Source Connector from the Source Connectors page.

3. Select the Intercom card.

   

   Intercom Card
4. Enter the name and your Intercom application access token in the form using the Intercom Parameters table below as a guide, then click Create Intercom Integration.

   

   Intercom Connection Parameters

Intercom Parameters

Field	Description	Required
Name	An alphanumeric name of your choosing. Used to identify this connector in your pipeline configuration. It does not need to match any other parameter in configuration.	Yes
Access Token	The Intercom application's token.	Yes

5. Intercom pipeline configuration

   • Adjust the Intercom pipeline configuration parameters if needed, using the Intercom Pipeline Configuration Parameters table below as a guide, or leave them at the default settings.

   • Click Save Configuration when done.

   

   Intercom Pipeline Configuration Parameters

Intercom Pipeline Configuration Parameters

Field	Default value	Notes
Reindex Interval (seconds)	60	How often the pipeline will reindex.
Limit	10000	The number of messages that will be processed per channel during your pipeline's initial backfilling stage. There are no limits on how many messages will be processed after the pipeline has backfilled.
Created At	none	The date a message thread was created.
Updated At	none	The date a message thread was updated.
Filter Logic	AND	Controls the logic applied to all filters. Options: - AND - OR Example: "created at 2025-10-01 and updated at 2025-10-02" vs. "created at 2025-10-01 or_ updated at 2025-10-02"
Tags	none	Specifies tags to identify messages to pull into your pipeline.
Tag Logic	OR	Controls the logic applied to all tags. Options: - AND - OR Example: "tags include both beta and UI" vs. "tags include either beta or UI"
State	Closed	Messages states to include. Options: - Open - Closed - ALL

What's next?

• If you haven't yet built a connector to your vector database, go to Configuring Vector Database Connectors and select the platform you prefer to use for storing output vectors.

  OR

• If you're ready to start producing vector embeddings from your input data, head to Pipeline Basics. Select your new connector as the data source to use it in your pipeline.